TERMS & CONDITION
SECTION 1 – OVERVIEW
Under the Sale of Goods Act 1979 and the Consumer Rights Act 2015, you have the right to cancel your order and return items within a set timeframe. Please read our return policy below for full details.
SECTION 2 – RETURNS
- You can cancel your order and return items within 14 days of receiving them (this is the “cooling-off period” under US law).
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
- If a product is damaged or broken because of misuse or mishandling, we will not issue a refund.
SECTION 3 – REFUNDS
- Once we receive and inspect your returned item, we will process your refund within 14 days.
- Refunds will be issued to the original payment method used at purchase.
SECTION 4 – NON-REFUNDABLE CHARGES
- Shipping costs are non-refundable.
- Customers must pay return shipping unless the item is faulty or not as described.
SECTION 5 – HOW TO INITIATE A RETURN
- To start a return, contact our customer service team at official@ezylo.com.
- Provide your order number, details of the item(s) you want to return, and the reason for the return.
- Our team will guide you and give the return address and instructions.
SECTION 6 – FAULTY OR DAMAGED ITEMS
If your item arrives faulty, damaged, or not as described, contact us immediately at official@ezylo.com. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund.
SECTION 7 – CONTACT INFORMATION
If you have any questions about our shipping or return policy, please contact us at official@ezylo.com.